WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help!
We have an immediate need for a CTI Network Engineer.
JOB DESCRIPTION: -Experience in a Genesys CTI environment including STRONG network and premise based routing logic design and debug skills -Experience with VoIP and SIP technology. Preference for candidates with Cisco IP Telephony experience. -Strong background in utilizing carrier based routing such as MCI Gateway Services or AT&T ICP services, as well as the ability to manipulate network plans to integrate into a CTI environment. -Extensive knowledge of IP Telephony architecture and requirements. -Experience designing and implementing VoIP network infrastructure, addressing capacity and organic growth. -Working knowledge of Genesys CTI call delivery -Working knowledge of Genesys Network (Cloud) call routing. -Experience converting legacy TDM call delivery to IP based platforms. -Communication: ability to discuss and document Network architecture functionality, network flow, and explain concepts to both technical and non-technical audiences. -Pull and analyze network utilization reports. -Determine potential bottlenecks and points of failure in both networks and firewalls. -Working knowledge of industry standard Best Practices as related to Security.
(Candidates without this minimum skillset will not be considered): Contact center background Experience with either Genesys CTI and/or VXML-based IVR (Voice Genie strongly preferred) Experience implementing VoIP, SIP and IP PBX Telephony Systems Very strong documentation skills
Only considering candidates in the Denver area today.
TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!!
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